Privacy Policy


  1. This statement is made by ANTEL Suites and Apartments (hereinafter “We”, “Us” or “Our” are used to refer to ANTEL Suites and Apartments or “The Company”) which is “the processor”, to inform you about our policies and practices in terms of the collection, use, retention, disclosure, transfer, security and access of your personal data when you visit our website, when we host you as our guest or in case of any other kind of interaction with us.

  2. We assure you that processing of your personal data takes place in full compliance with the General Data Protection Regulation (EU) 679/2016 (GDPR), the Greek law 4624/2019, as it applies in every case, as well as with the recommendations, directives and decisions of the National Data Protection Authority.

  3. For us, protecting your personal data is of utmost importance. For this reason, we take all the appropriate technical and organizational measures to protect your personal data which we process and to guarantee that collecting and processing them shall be always carried out in conformity with the obligations under the existing legal framework not only by us, but also by our collaborators or any third party processing your personal data on our behalf.

  4. This Privacy Policy applies to all services, facilities, websites and official social media profiles of ANTEL Suites and Apartments that you use.

  5. We may collect the following information:
  • Your full name and title, if applicable;
  • Gender;
  • Marital status;
  • Contact details including email address, phone number etc.;
  • Demographic information such as country of residence, date of birth, preferences and interests;
  • Guest details such as arrival and departure dates, special requests, comments on service preferences (including room, or other preferences)
  • Payment methods;
  • Other information relevant to customer surveys and/or offers;

  • This privacy policy does not apply to anonymous data collected, i.e. information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable. Anonymous information can be used in various ways, including for statistical or research purposes.
  • We do not ordinarily collect any Special Categories of Personal Data about you (this includes the so-called “sensitive” details such us those about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) nor do we collect any information about criminal convictions and offences.

  • How do we collect your data?
    We collect our visitors’ or guests’ personal information in many ways, directly by them, for example when you:
  • check-in and check-out;
  • make use of our services;
  • make use of our website;
  • enter a promotion or survey;
  • fill in a form of ours;
  • contact us via social media;
  • make a reservation.
  1. It is possible that we collect data from third parties when you use third party booking services, for our accommodation, facilities or other services we offer; We require all third parties to respect the security of your personal data and to treat it in accordance with the applicable law.

  2. We will collect your consent prior to processing your data where required by applicable law.

  3. Note that we are sometimes obligated to collect certain data, such us your name, address, payment information, and, in certain countries, travel document information, in order to process your reservation successfully. In case you fail to provide us with this compulsory information, we shall be obliged not to process your reservation.

  4. We may use your personal information to provide or offer you newsletters, promotions and featured specials, as well as other marketing messages in accordance with any communications preferences you have expressed. Your prior consent is required and you can withdraw it at any time by contacting us.

  5. We process your personal data only for legitimate purposes. Access to your personal data and the right to process them is granted only to specifically authorized persons of our company, who are bound by a contractual arrangement to maintain the confidentiality of any personal data they process or that have come to their knowledge during the performance of their duties and after leaving the office. We use the information provided to understand your needs and provide you with a better service respecting the personal nature of your data and your privacy. In particular, we use your data for the following reasons:
  6. For internal record keeping;
  7. To manage and organize our reservations;
  8. To send promotional emails about new products, special offers or other information that might be of your interest on the email address that you have provided and only after your explicit permission. Remember that you may unsubscribe anytime from email list in order not to receive more of our promotional messages and offers;
  9. To conduct data and system analytics, including research to improve our products and services;
  10. To personalise our website according to your interests.

Therefore, the Legal Basis of processing is respectively:

  •  Execution of the contract: The use of your personal data may be necessary for the execution of the contract you have with us (eg making a reservation).
    • Consent: The Processor will rely on your consent to use: (i) technical information, such as cookie data, as described in the Cookies Policy, (ii) your personal data for marketing purposes, where applicable by law. You can recall your author at any time by contacting us.
    • Legal Interest: Processing is necessary for our legitimate interests or for the legitimate interests of a third party, unless there is a reason to protect your personal data that will outweigh our legitimate interests. For example, it is in our best interest to process your data in order to improve our services and the content of our history or to protect the health and physical integrity of our staff.
    • Critical interest: In cases where your author cannot be downloaded, you may need to process your personal data, including sensitive personal data provided in the provision of our Services, where it is in your vital interest or interest of others (eg in case of a medical emergency).

  • We ensure that you can control your personal data to which we have access in the following ways:
    • You are entitled to access to the data related to them and can receive additional information regarding its processing.
    • Also, as data subjects, you are entitled to correction, deletion, limitation of processing, data portability and objection to processing of your personal data on the conditions which the GDPR provides for.
    • In particular, you can request the limitation to processing your data in the following cases: (a) when you doubt about the accuracy of the data and until its verification, (b) when you object to the deletion of your data and you ask for limitation of its use, instead of its deletion, (c) when your personal data is not necessary for the purposes of processing, but it is necessary to establish, exercise, support legal claims, and (d) when you object to processing and until we examine if the grounds for your objection are reasonable.
    • Additionally, regarding the right to data portability, you are entitled to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, in order to transmit those data to another controller or to ask us to transmit those data without hindrance to another controller.
  • If you exercise any of the above rights, we will take all possible measures to satisfy your request within thirty (30) working days of receiving your request. Occasionally, it may take more than a month if your request is particularly complex or you have submitted a series of requests. In this case, we will notify you and keep you informed. In any case, we will inform you immediately either about its satisfaction or about the objective reasons that prevent its satisfaction.
  • If we do not respond to your request in time or if your request is rejected in whole or in part and / or you consider that your rights and freedoms regarding the processing of your Personal Data are being violated, you have the right to file a complaint to the competent supervisory authority (Hellenic Data Protection Authority, Kifissias 1-3, PC 115 23, Athens, tel. +30 210 6475600, email:

  •  Data sharing

ANTEL Suites and Apartments expressly declares that we will not make any illegal or improper use of your personal data and does not transfer in any way and for any reason to any third party personal data and information of users / visitors / customers.

However, we may share your personal data, which you have given us with your express consent, to the third parties exclusively for the purposes set out below, always provided that your personal information is not subject to any unlawful processing:

  • With our partners, in order to help you meet your needs during your stay and to provide you with promotional material according to your choices.
    • With External Partners: We may disclose your Personal Data to other third party partners, including experts and consultants who provide us with services. Other third parties include credit card issuers, financial institutions, external auditors and lawyers.
    • With our travel agencies / corporate travel partners: We may disclose your Personal Data to travel service-related partners. These can be travel agencies, airlines and car rental companies, in order to enable them to provide you with the unique opportunity to purchase travel-related services.
    • With government authorities: For our compliance with legal requirements.

International Data Transfers: Under certain circumstances, the transfer of personal data and other information we collect from you to countries outside the European Union / European Economic Area (EEA), the so-called “third countries”, may occur. Any transfer of personal data to countries other than those for which the European Commission has made an adequacy decision on the level of data protection will be based on contractual agreements using standard contractual clauses approved by the European Commission or other appropriate safeguards in accordance with applicable legislation in order to provide appropriate and adequate guarantees for your personal data.

  • Data Security
    We apply the proper technical and organizational measures, aiming at the secure processing of your personal data and the avoidance of accidental loss or destruction and unauthorized or/and unlawful access to them, use, modification or disclosure. In any case, the operating mode of Internet as well as the fact that it is free to anyone does not allow us to guarantee that unauthorized third parties will never become able to violate the applied technical and organizational measures, gaining access and, possibly, making use of personal data for unauthorized or/and illegitimate purposes.

  • For how long do we keep your personal data?
    We make sure to keep as record of your personal data only for the amount of time deemed necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.
    In particular, in order to decide how long we should keep your personal data for, we consider various factors, such as their nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use, the purposes for which we process it and whether it is possible to achieve those purposes through other means, and the applicable law.
    In respect of anonymous data kept in our records for statistical purposes, we may use this information indefinitely without further notice to you.

  • Amendments to this Policy

We may revise this Policy from time to time by posting a new version on our website. You can check our website on a regular basis to note any changes. In case you continue to use our website after the above modifications have been made, you will be deemed to have accepted these modifications. In the event that you do not agree to the terms of this Policy, you must stop using our website and our services provided through it.

In case of inconsistency or conflict between the Greek text and those other languages, Greek prevails.

  • Contact Information of the Processor

You can contact us in one of the following ways:

Address:  ANTEL suites & apartments, 24 P. Kelaidi str., 73136, Chania, Crete, Greece


Tel: +302821090400

  • Cookie Policy
    Our website uses cookies
    We use cookies for personalization of content and advertisements, provision of social media and analysis of the number of visits. Additionally, we share information about the way you use our website with social media, advertisement and analysis collaborators, who may combine them with other details which you have provided them with or which they have collected concerning your use of their services. The unnecessary cookies are by default deactivated.
    According to the law, we can save cookies in your device, as long as they are absolutely necessary for the function of this website. For all other kinds of cookies, we need your permission.
    We maintain a strict policy to protect your privacy. In the present note, we provide you with further information on how we use cookies every time you visit our website.
    You can manage cookies, activate them or revoke your consent at any time under the menu “Cookie settings” in our website.
  • What are cookies?
    Cookies are small archives sent to the browser by the website that you visit. They enable the website to memorize information regarding your visit, such as your preferred language and other settings. This can facilitate your next visit and make the website more useful for you. Without them, using the website would be a far more complex experience.
    We use cookies for many reasons. For example, to memorize your preferences concerning secure search or to calculate the number of page views.
  • Do we use cookies?
    Yes, we use some cookies mainly to make our website more functional and user-friendly.
    Our website uses “Strictly Necessary” (functional or essential) cookies, and, in particular, session or persistent cookies, own or third party cookies, which are necessary for navigation on our website, for external security purposes, and system management purposes. Strictly necessary cookies are compulsory and default by entering in our website.
  •  Depending on their purpose, the following categories of Cookies are collected:
  • Necessary Cookies (Technical): These Cookies are absolutely necessary for the proper operation of the website, they allow you to connect to the website, browse and use its functions such as access to safe areas. Without them the Company cannot offer safe and correct operation of the website. The technical cookies, because they are absolutely necessary, are taken by default and therefore we do not need to obtain your consent to use them.

We use the following Necessary Cookies:

Cookie NameDescription and PurposeTypeData retention timeOrigin/Provider

b. Functionality or Personalization Cookies (Preferences): These cookies maintain the user’s preferences when browsing the website, so that they have access to the service or the platform with specific features that can differentiate their experience from that of other users, such as: e.g., language. Failure to accept these Cookies may result in slow performance of the Website or limited access to its Content.

We use the following Functionality Cookies:

Cookie NameDescription and PurposeTypeData retention timeOrigin/Provider

c. Performance Cookies (Statistics): These cookies mainly concern third party cookies (Google Analytics and Google Tag Manager) collect information on how visitors use the website for the purpose of statistical analysis of user browsing data, optimizing the experience by the visit, the treatment of any problems and the better evaluation of the promotions we carry out. These cookies do not collect information that identifies the visitor, as the information is aggregated and, therefore, anonymous.

We use the following Performance Cookies (Statistics):

Cookie NameDescription and PurposeTypeData retention timeOrigin/Provider

d. Marketing Cookies: These cookies store information about the behavior of users received through the constant observation of their browsing habits and allows the display of ads or offers that best meet their needs. We use tools (such as Google Analytics, Google AdWords, Facebook pixels, etc.) to personalize the content and ads of our website, to provide social media features and to analyze its traffic. Based on the above, we may share information about how we use our website with third-party providers of social media, advertising and analytics services, who may combine it with other information that you have provided to them or that they have collected in connection with part of you use their services.

We use the following Promotion Cookies:

Cookie NameDescription and PurposeTypeData retention timeOrigin/Provider

e. Social Media Cookies: These cookies are defined by a number of social media services that we may have added to the website, so that you can share our content with your friends as well as with your social networks. They can locate your browser on other sites and create a profile of your interests. This can affect the content and messages you see on other sites you visit. If you do not enable these Cookies, you may not be able to use or view these information exchange methods.

We use the following Social Media Cookies:

Cookie NameDescription and PurposeTypeData retention timeOrigin/Provider
  • How can you select and delete cookies?
    Our website provides us with a mechanism of consent/selection and management of your preferences regarding saving cookies (Cookies Settings).
    However, other than this mechanism of cookie formulation through our website, you can control your browser settings, or those of your mobile device, in order to prevent cookies from being installed in your computer or mobile device, or to delete them every time you terminate navigation or you navigate in private mode. If you visit your browser’s “help” page, you can find instructions on how to control your cookie settings. If you choose to prevent cookies from being installed, as mentioned above, you may not have access to functions, applications, and services of our website.
    For more information about cookies: and
  • Amendments to this Policy

We may revise this Policy from time to time by posting a new version on our website. You can check our website on a regular basis to note any changes. In the event that you continue to use our website after the above modifications have been made, you will be deemed to have accepted these modifications. In the event that you do not agree to the terms of this Policy, you must stop using our website and our services provided through it.

  • In case of any inconsistency or conflict between the Greek version and those of other languages, the Greek one shall prevail.

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